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Contact Us

By Email
For general customer service questions, email us at
For sales questions, please email

Customer Service
To keep our cost overhead low, we do not have telephone customer service, but we can be reached through our Sales or Service email addresses above. We will respond promptly to any of your concerns.
Please Note: We can not troubleshoot generators over the phone or by Email. You can drop your generator off during regular business hours for service work. No appointment is needed except on Saturdays.


Contact the national customer service center:
Phone: 1-877-544-4449
Hours of Operation:
Monday through Friday 8am to 6pm Eastern Standard Time

By Mail
3076 Lithopolis Rd. NW
Lancaster, OH 43130

Our Show Room
RAE MotorSports, LLC.
3076 Lithopolis Rd. NW
Lancaster, OH 43130
M-F 10:00 AM to 7:00 PM
Sat - Closed (Will Open By Appointment only)
Sun - Closed

If you have questions, or would like more information, please leave your name and contact information.
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